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If
making sure you are available to your existing or potential customers is a
concern for you, stop worrying! Our Live Call Forwarding feature will track you
down at home, in the office, on a cell phone or any other pre-designated phone
number to let you know that someone wants to speak with you. To do this, your
caller only needs to have ONE number, your TeleCenter number!
This
type of service is known by most phone service providers as Find Me/Follow Me.
While callers are on hold listening to music or your personalized message this
feature locates you and delivers the call to you.
How
does it work?
Traditional PBX Phone Systems view each extension as an actual physical phone
at a specific location within the office. Incoming calls are forwarded to the
physical desk where that phone resides. With TeleCenter, it acts as a Virtual
PBX system with no physical limitations and connects extensions to actual
people no matter where those people choose to have calls routed to.
For the caller this goes unnoticed, as the caller is simply dialing the main
company phone number and choosing the appropriate extension. TeleCenter then
routes the call to the appropriate person for that extension at the locations
of his choosing no matter where that may be!
Live Call Forwarding will forward calls to up to 5 different phone numbers in a
specific order of your preference! These calls can ring directly to your
forwarded number or TeleCenter can announce the name of the caller and let you
choose to accept the call, transfer the caller to voicemail or record a message
to be played to them prior to sending them to your voicemail. Once you accept
the call, you can forward the caller to another extension or even another phone
number altogether (see Live Call Transfer).
This creates the impression of a single office even if you and your employees
work from different geographical locations. This
feature is available for the Main Greeting, Message
Taking Mailbox Extensions, Greeting Only
Mailbox Extensions and Virtual PBX Extensions.
Each
of these extensions can be set to forward to totally different people as well.
This is great for connecting all your employees or departments through one
central number!
Think
about it; even though your physical office is located in North Carolina, your
Sales person can be in New York, your customer care person can be in California
and so on. To your caller it is as if they are all located in one place sitting
next to one another in cubicles! With the Live Call
Transfer feature one person can even transfer a caller to another
person’s extension.
A
classic example of how beneficial the Live Call Forwarding feature with
multiple number dialing options can be is this; how often have you been waiting
on an important phone call and perhaps you suddenly need to leave the office
quickly? Or you just can’t sit around and wait for that call to come in. In
either scenario your calls can continue to be connected to you no matter where
you go throughout the day.
Live
Call Forwarding even allows for you to enter a main number and an extension
number for calls to be forwarded to! With this functionality you can be staying
at a Hotel or visiting another facility with office or room extensions and
TeleCenter is smart enough to dial the number and, when connected, then dial
the extension number of your room in order to connect you!
Numerous
Scheduling Options - You can even configure the days and times of
day that you want to be available so you won’t get caught off guard. Being
available to your callers is better customer service, and at the same time, you
can screen your calls enabling you to send time wasters to voicemail. The
scheduling for all of this can be done in real-time through the
Web Center online management system.
Live
Call Forwarding gives true meaning to the concept of One Number! (Blue Link
above is to the appropriate Feature page of the same name)
*Per
Minute Charge is in effect for outbound dialing.
Click
on the image to enlarge
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