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With
the Detailed Call Reports Feature you will have 24/7, real time access to all
of your call reports online. Each Report is available in a ‘Printable View’, an
‘Excel’ file or a ‘Microsoft Word’ document.
How
does this benefit me?
This
will allow you to measure the effectiveness of your advertising, as well as the
response rate to incoming calls by your employees. In addition you can monitor
the calls made to and from various extensions and so much more.
Currently
four types of Reports are available giving you additional ability to search
within specific date parameters:
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Today’s
Calls – A Quick Glance at all calls for Today. Provides Today’s
Date, Time, Caller ID, Duration (in seconds) and Call Type fields.
-
Calls
by Date Range – Allows you to search for all calls within specific
date ranges picked by you. Provides Date, Time, Caller ID, Duration (in
seconds) and Call Type fields.
-
Call Statistics
– Gives you very detailed specifics on ALL calls into the system based on the
specific date ranges you pick. Details are provided for both the main greeting
and all extensions. Provides Extension Description, Calls, Voicemails,
Hang-ups, Call Forwards, Faxes, FOD (Fax on Demand) and Duration (average)
fields
-
Call
Detail – Provides Date, Time, Caller ID, Duration and Extension #
fields of every call!
As mentioned, an added value to having Detailed Calling Reports is being able
to monitor outbound dialing per extension. You will know which of your
employees is using the Virtual Calling Card and
Instant Call Return features as well as how often.
No
doubt these Detailed Call Reports will give you a great advantage in managing
your business needs both from an advertising perspective as well as employee
management!
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