Detailed Call Reports

With the Detailed Call Reports Feature you will have 24/7, real time access to all of your call reports online. Each Report is available in a ‘Printable View’, an ‘Excel’ file or a ‘Microsoft Word’ document.
How does this benefit me?
This will allow you to measure the effectiveness of your advertising, as well as the response rate to incoming calls by your employees. In addition you can monitor the calls made to and from various extensions and so much more.
Currently four types of Reports are available giving you additional ability to search within specific date parameters:
  • Today’s Calls – A Quick Glance at all calls for Today. Provides Today’s Date, Time, Caller ID, Duration (in seconds) and Call Type fields. 
  • Calls by Date Range – Allows you to search for all calls within specific date ranges picked by you. Provides Date, Time, Caller ID, Duration (in seconds) and Call Type fields. 
  • Call Statistics – Gives you very detailed specifics on ALL calls into the system based on the specific date ranges you pick. Details are provided for both the main greeting and all extensions. Provides Extension Description, Calls, Voicemails, Hang-ups, Call Forwards, Faxes, FOD (Fax on Demand) and Duration (average) fields
  • Call Detail – Provides Date, Time, Caller ID, Duration and Extension # fields of every call!

As mentioned, an added value to having Detailed Calling Reports is being able to monitor outbound dialing per extension. You will know which of your employees is using the Virtual Calling Card and Instant Call Return features as well as how often.

No doubt these Detailed Call Reports will give you a great advantage in managing your business needs both from an advertising perspective as well as employee management!