Personalized Greetings

TeleCenter provides you with the ability to personalize the greetings that are to be played to your callers as they interact with your TeleCenter system.

The following two types of greetings can be set up for each individual Main Greeting and/or Extension type:

Standard Greeting – Plays whenever the caller is sent into your main number or extension
Unavailable Greeting – Plays whenever the Call Forwarding Option can not connect to you. Such as when you reject the call, when you are already on the phone and TeleCenter can not connect or when you have the Do Not Disturb feature turned on.

In addition the following type of greeting can be set up for your Main Greeting:

After Hours Greeting – Plays during the time periods that you have designated your business to be closed. (See After-Hours Greeting / Day & Night Greeting for more details.)

Personalized Greeting Options help your callers feel more like they are receiving your personal attention rather than feeling like they are stuck in an endless automated system.