Question and Answer feature allows you to record multiple questions, each
followed by a beep in order to record an answer from the caller. This feature
can be set up on any of your Extension Mailboxes and is great for 24/7
automated order taking and surveys.
does it work?
is an example of how this would work:
caller has realized he is calling after hours but is ready to make an order for
the Silver Nugget product from ABC International; he/she presses extension 100
for After Hours Ordering:
“Even though we are closed for the day we wish to accommodate your order
request. To get your order processed first thing on our next business day
please answer the following questions. After answering each question dial the
pound key to continue on to the next question.” First question
- “What is your name? Please enter the pound key to continue on to the next
question when finished.” The caller will then hear a beep, respond to your
question and then dial the pound key to continue on to the next question. Second
question - “What is your account number with us that is to be
billed for this order? Please press the pound key to continue on to the next
question when finished.” Third question - “Will this Order
ship to your address associated with your account? If no please provide the
shipping address for this order? Please press the pound key to continue on to
the next question when finished.” Fourth question - “Please
tells us what you would like to order. Very clearly give the Item # first, then
the Item Description and finally how many of that Item you want. Please press
the pound key to continue on to the next question when finished.” Fifth
question - “Would you like us to call you to confirm this order
before processing it? If so please provide the preferred phone number to
contact you at. Please press the pound key to continue on to the next question
is no limit to the number of questions you can ask.
our Demo line and leave your answers to these questions! Don’t worry; we won’t
check messages on this demo line so you won’t be getting any strange follow up
our Question and Answer Demo Line: 1-800-701-5541 and enter Extension 100
all of the information you need from the caller to complete the order or
lose an order because the office is closed; get the sale while it is hot!
the need to call people back just for their details.
are impressed with the sophistication of your company.
are many uses for this type of extension; automatic ordering, surveys, lead
qualification and more!