Question And Answer Extentions

The Question and Answer feature allows you to record multiple questions, each followed by a beep in order to record an answer from the caller. This feature can be set up on any of your Extension Mailboxes and is great for 24/7 automated order taking and surveys.

 

How does it work?

 

Here is an example of how this would work:

 

The caller has realized he is calling after hours but is ready to make an order for the Silver Nugget product from ABC International; he/she presses extension 100 for After Hours Ordering: 

 

“Even though we are closed for the day we wish to accommodate your order request. To get your order processed first thing on our next business day please answer the following questions. After answering each question dial the pound key to continue on to the next question.” First question - “What is your name? Please enter the pound key to continue on to the next question when finished.” The caller will then hear a beep, respond to your question and then dial the pound key to continue on to the next question. Second question - “What is your account number with us that is to be billed for this order? Please press the pound key to continue on to the next question when finished.” Third question - “Will this Order ship to your address associated with your account? If no please provide the shipping address for this order? Please press the pound key to continue on to the next question when finished.” Fourth question - “Please tells us what you would like to order. Very clearly give the Item # first, then the Item Description and finally how many of that Item you want. Please press the pound key to continue on to the next question when finished.” Fifth question - “Would you like us to call you to confirm this order before processing it? If so please provide the preferred phone number to contact you at. Please press the pound key to continue on to the next question when finished.”

 

There is no limit to the number of questions you can ask.